E-learning

Storyline E-learning Experience

Scenario-Based Closing Confidence Training | End-to-End Learning Experience Design

Project Overview

This Storyline learning experience was designed to help advisors close with both confidence and authenticity, improving sales performance while strengthening client trust and long-term relationships. Instead of teaching scripted techniques, it recreates real client conversations through scenarios, adaptive feedback, and voice-guided coaching so learners can safely practice critical decisions before they matter in live interactions.

My Role — Vision Through Execution

I led the full learning architecture and development process, authoring the design document, instructional storyboard, and final Storyline build to ensure a completely aligned, experience-first solution from strategy to deployment.

Instructional Experience Design Features

• Conversations that reflect real client dynamics and objections

• Custom feedback layers that teach why, not just right vs. wrong

• Smart gating that prevents guessing and encourages intentional decision-making

• Adaptive navigation, linear where needed for clarity, flexible where choice matters

• Voiceover narration to model confidence and conversation tone

Evaluation Alignment

This learning experience was intentionally designed to support Kirkpatrick Level 2 (behavior demonstration during the training) through live decision practice, and Level 3 (real-world behavioral application) by increasing confidence and accuracy in actual client conversations.

Strategic Impact

This solution supports the organization by elevating both sales conversion and client experience, building not just product knowledge, but the human confidence and decision readiness required to deliver high-value service in real-world sales interactions.

Rise 360 E-learning Experience

Interactive Learning Experience | Experience-First Instructional Design

Project Overview

This Rise 360 learning experience was designed to equip employees to confidently navigate high-stakes service interactions where safety, trust, and accuracy directly influence brand reputation and customer satisfaction. Rather than delivering passive information, this course intentionally simulates realistic guest interactions to drive application-level confidence, not just awareness.

My Role — Vision Through Execution

I led the end-to-end design of this solution, from performance analysis and learning strategy to instructional flow and interactive learning design, ensuring it aligned with real operational needs and experience expectations.

Instructional Experience Design Features

• Scenario-based decision points that mirror live service conversations

• A progression model that reduces overwhelm and builds confidence gradually

• Emotionally intelligent language to model ideal guest communication

• Accessibility and neurodiversity-aware layout designed for clarity and safety

Evaluation Alignment

This learning experience was intentionally designed to support Kirkpatrick Level 2 (demonstration of understanding during the training) and Level 3 (application in real-world guest interactions) , reinforcing both food safety accuracy and customer trust in live service moments.

Strategic Impact

This solution serves as a scalable, always-available onboarding and upskilling asset, designed to increase learner confidence, improve accuracy, and protect brand trust in moments that matter most.